Delivery | Returns
- UK Orders: Free Delivery
- International Orders (Europe). Please note that a fixed delivery fee of £50 plus VAT will be charged for all orders from Europe.
- International Orders (Outside Europe). Please note that a fixed delivery fee of £150 plus VAT will be charged for all orders from outside Europe.
For our non-bespoke or made to order handmade products, delivery time is between 2 to 4 weeks depending mainly on the finish selected.
For our bespoke or made to order handmade products, delivery time is between 4 to 8 weeks depending mainly on the finish selected.
No liability whatsoever is accepted by us in respect of late deliveries. Please do not commence any installation work, book plumbers or other tradespersons until the Goods have been received and thoroughly checked for damage or discrepancies.
As items are handcrafted, occasionally there may be an additional delay in delivering your goods. We do not accept order cancellations in these circumstances. We shall be entitled to make partial deliveries or deliveries by instalments. Each instalment shall be a separate agreement to which all the provisions of these conditions shall apply.
For International Orders, you may need to pay import duties or other taxes, as we will not pay them. We advise contacting your local customs office before placing an order for a customs estimate so you are not surprised by these charges when your parcel arrives.