Customer service
Helping you help yourself
Looking to check the status of your order? Want to return a product or order a spare part? We have convenient self service options which will let you do just that!
Why Choose Us?
We believe in providing a superior level of service to each and every one of our clients. Our team takes the time to work with you on a personal level, ensuring that we understand your unique needs and preferences. We believe that a personal approach is the key to delivering exceptional results, and we're committed to going above and beyond to exceed your expectations.
We are dedicated to bringing your vision to life. Whether you have photos, sketches, or descriptions, we'll work with you to create the perfect tap design. Just ask us – we're here to help.
We specialize in unlacquered finishes and offer 13 stunning options as standard. We believe that unlacquered finishes offer a timeless beauty that can only be achieved through natural aging and patination. However, we also understand that every customer has unique preferences when it comes to finishes. Get in touch with us to discuss your custom finish options.
We believe in providing a superior level of service to each and every one of our clients. Our team takes the time to work with you on a personal level, ensuring that we understand your unique needs and preferences. We believe that a personal approach is the key to delivering exceptional results, and we're committed to going above and beyond to exceed your expectations.
Customer Reviews
Lucy"I found it really hard to find brass sanitaryware that I loved and kept missing the vintage finds, so was thrilled to discover BespokeTaps who supplied these gorgeous taps."
Nina"Some people spend their 30th birthday/push present money on fine jewellery or designer handbags. I buy taps but couldn’t resist this beauty from BespokeTaps all the way from Milan. It is unlacquered brass so sill age beautifully with a speckled/mottled patina and become more muted in colour."
Simba"We are very pleased with this tap and the customer service, highly recommend!"
@duststory"Love how these brass taps are ageing beautifully"
@willerz_house"Can I just say thank you so so much for your fantastic customer service. The first time we ordered from you back in October you were so helpful. We are on a tight budget and I had to really think long and hard about spending most of our budget on taps and shower but I was so glad I did as they are stunning!"
@willerz_house"Imagine my disappointment when I realised our ceiling was too low for the shower! Being pregnant an emotional I did have a little cry! And within a couple of days you had arranged a special order replacement arch piece. Less than a week later it has arrived and I am delighted it feels like a weight has been lifted! My builder is still on site too so he can crack straight on with installing it tomorrow."
@willerz_house"I am so impressed and will continue recommending your company to anyone that will listen. Thanks for making this pregnant hormonal woman happy!"
Rhian"Beautiful quality products, thank you"
Tatiana"Very impressed, good quality and beautiful taps, highly recommended"
@Eastlondonreno"Delicious unlacquered brass bath filler. The brass is shiny and bright at the moment but will very soon darken and deepen with age. This was one of our biggest investments, but I think really makes the room. Turning it on every evening is a lovely little ritual."
Marisa"So pleased with these products! The quality and design are exquisite"
@snowdropvilla1879"We looked at so many brass taps and they were either ridiculously expensive or didn’t have the traditional bath taps I was so set on having so these @bespoketaps are perfect. Love them!"