ORDERS & DELIVERY
UK Orders: Free Delivery in UK - Exceptions apply to items being delivered to non-UK mainland locations.
International Orders (Europe, USA & Canada)*. Free Delivery
International Orders*. Flat rate £190
*Additional shipping rate will apply to orders above £3,000.
For our non-bespoke products, delivery time is currently as per below.
Products in Unlacquered Brass are usually available from stock and have a lead time of about 2 weeks from the date of order. If not in stock, lead time for this finish is 4-6 weeks. This finish is our most popular and tend to be restocked on an on-going basis – please contact us for lead time details as required.
Products in any other finishes are typically made to order with a longer lead time of 10 to 12 weeks depending on the manufacturing process.
For our bespoke or made to order products, delivery time is currently between 10-12 weeks.
Please get in touch for further info.
- No liability whatsoever is accepted by us in respect of late deliveries. Please do not commence any installation work, book plumbers or other tradespersons until the Goods have been received and thoroughly checked for damage or discrepancies.
- As items are handcrafted, occasionally there may be an additional delay in delivering your goods. We do not accept order cancellations in these circumstances. We shall be entitled to make partial deliveries or deliveries by instalments. Each instalment shall be a separate agreement to which all the provisions of these conditions shall apply.
- For International Orders, you may need to pay import duties or other taxes, as we will not pay them. We advise contacting your local customs office before placing an order for a customs estimate so you are not surprised by these charges when your parcel arrives.
– For Standard Products, you can cancel this contract within 14 days without giving any reason for all.
– For Bespoke Products, we are unable to offer any exchanges or refunds.
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