ORDERS & DELIVERY

UK Orders: Free Delivery
International Orders (Europe).  Flat rate £60 for all orders from Europe.
International Orders (Outside Europe). Flat rate £190 for orders outside Europe. 

For our non-bespoke, delivery time is between 3 days to 4 weeks depending on the finish selected and size of order. Products in our most popular finish Unlacquered Brass are dispatched quicker compare to other finishes. Get in touch for your lead time. 

  • For our bespoke or made to order products, delivery time is between 2 to 6 weeks
  • No liability whatsoever is accepted by us in respect of late deliveries. Please do not commence any installation work, book plumbers or other tradespersons until the Goods have been received and thoroughly checked for damage or discrepancies.
  • As items are handcrafted, occasionally there may be an additional delay in delivering your goods. We do not accept order cancellations in these circumstances. We shall be entitled to make partial deliveries or deliveries by instalments. Each instalment shall be a separate agreement to which all the provisions of these conditions shall apply.
  • For International Orders, you may need to pay import duties or other taxes, as we will not pay them. We advise contacting your local customs office before placing an order for a customs estimate so you are not surprised by these charges when your parcel arrives. 
For Returns, please check the following link  https://bespoketaps.com/returns-exchange/