TERMS & CONDITIONS

 

FRANCOME LTD – CONSUMER TERMS AND CONDITIONS 

These Terms and Conditions are the standard terms for the sale of goods by Francone Ltd (“we”, “us”, “our”) to consumers for domestic and private use. If you are buying in the course of business or for commercial purposes, please refer to our Business Terms of Sale.

1. Your Information and Data Protection

1.1 To use our website, buy our products, and use our services, we may ask you to provide certain details or information.
1.2 Any information you provide is handled in accordance with our Privacy Policy. You agree that information you provide will be accurate, correct, and kept up to date.
1.3 You must not impersonate any other person or provide an email address or account information that is not your own.
1.4 You agree to the actions we take regarding your personal information as described in our Privacy Policy. Please read our Privacy Policy for further information.

2. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires:

  • “Calendar Day” means any day of the year.

  • “Courier” means a third-party delivery service we use to deliver the Goods to you.

  • “Goods” means the goods we supply to you as set out in your Order and confirmed in our Order Confirmation.

  • “Month” means a calendar month.

  • “Order” means your order for the Goods made via our website, by email, or by other means.

  • “Order Confirmation” means our acceptance and confirmation of your Order as described in Clause 4.

  • “Pre-Contract Information” means information about the Goods, pricing, and your legal rights we are required to provide under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  • “Price” means the price payable for the Goods.

  • “Special Price” means a promotional or offer price payable for the Goods.

  • “Made-to-Order / Bespoke Goods” means Goods made, modified, or configured to your specification or personalised requirements (including custom finishes, dimensions, combinations, or other customisations).

“We/Us/Our” means Francone Ltd.
“You/Your/Yours” means you, the consumer customer.

“Our Website” means www.bespoketaps.com.

References to “writing” include electronic communications (including email and other electronic messages).

3. Information About Us

Francone Ltd (registered in England & Wales)
Company number: 07784873
Registered and Trading Address: 24–26 East Street, East View Place, Reading, RG1 4AW, United Kingdom
VAT number: GB122490637

4. The Contract

4.1 These Terms and Conditions govern the sale of Goods by us and form the basis of the contract between you and us (“Contract”). Before placing an Order, you should read these Terms and the Pre-Contract Information carefully.
4.2 Nothing we provide (including website content, telephone information, marketing materials, price lists, or other information) constitutes a contractual offer capable of acceptance. Your Order constitutes an offer by you.
4.3 A legally binding Contract is formed when we accept your Order and issue an Order Confirmation.
4.4 You must ensure the Order Confirmation is complete and accurate and inform us promptly of any errors. We are not responsible for inaccuracies in the Order you submitted.
4.5 No variation of the Contract can be made after it has been formed unless agreed by us in writing.
4.6 By placing an Order, you agree that we may confirm the Contract by issuing an Order Confirmation.
4.7 We may decline to accept an Order for any reason, including (without limitation) stock unavailability or pricing errors.

5. Description and Specification of Goods

5.1 We make reasonable efforts to ensure Goods conform to illustrations, photographs, and descriptions provided on our website and in our materials. However, we cannot guarantee precise accuracy due to display differences and the nature of finishes.
5.2 Goods may be handmade; therefore, minor discrepancies in size, finish, colour, and appearance may occur. Descriptions and images are illustrative.
5.3 If we identify or are notified of typographical, clerical, or other accidental errors in descriptions, price lists, or other information, we will correct them as soon as reasonably possible. If, as a result, you have received the wrong Goods, you may return them and we will refund any overpayment.
5.4 We reserve the right to make changes required to comply with applicable safety, legal, or regulatory requirements.
5.5 All Goods are subject to availability.

6. Orders

6.1 All Orders are subject to these Terms and Conditions.
6.2 Where Goods are Made-to-Order / Bespoke Goods, it is your responsibility to ensure the information or specification you provide is accurate and complete.
6.3 Made-to-Order / Bespoke Goods cannot be changed or cancelled once production has started, and cancellation rights may not apply (see Clause 10).
6.4 For standard “off the shelf” Goods (not Made-to-Order / Bespoke Goods), you may request changes before dispatch by contacting us. We will confirm any change to the Price in writing.
6.5 We may cancel your Order before dispatch if:

  • the Goods are no longer in stock and we cannot re-stock; or

  • an event outside our control occurs (see Clause 13).

6.6 If we cancel an Order and you have already paid, we will refund you within 14 Calendar Days.
6.7 We may make changes to the Goods that are necessary to comply with law or safety requirements. We will notify you if such changes affect your Order.
6.8 If there is a pricing error or an obvious mistake in the stated price, we may correct it and contact you with options to proceed or cancel. If you cancel, we will refund amounts paid. 

7. Price and Payment

7.1 The Price will be the price shown on our website (or provided by us in writing) at the time you place your Order.
7.2 You agree to pay all costs and charges related to the Goods and Services you order, as shown during checkout or otherwise communicated in writing.
7.3 Special Prices apply only for the stated period and/or subject to valid promotion/voucher codes. Orders placed during the offer period will be honoured at the Special Price if accepted by us.
7.4 Prices may change at any time, but changes will not affect Orders already accepted (unless Clause 6.8 applies).
7.5 Prices include VAT where applicable. If VAT rates change between Order and payment, we will apply the applicable VAT rate at the time of payment.
7.6 Our Prices include delivery to addresses in the UK, EU and USA unless stated otherwise. For other locations, delivery charges will be added at checkout. Delivery information is available on our website.
7.7 All payments must be made in full before dispatch.
7.8 We accept payment by:

  • Credit card;

  • Bank transfer;

  • PayPal.

8. Delivery

8.1 Delivery may not be available to all locations.
8.2 Estimated delivery dates are estimates and may vary based on availability and destination. Lead times are set out on our website.
8.3 Delivery is completed when the Goods are delivered to the address you provided and you (or someone you nominate) take physical possession of them.
8.4 If the Courier cannot deliver, they may leave a card/notice and/or return the Goods to their depot. You may need to contact the Courier to arrange re-delivery.
8.5 If re-delivery or storage costs arise because you failed to accept delivery, we may charge a reasonable amount for those costs.
8.6 Risk: The Goods remain at our risk until delivery is completed in accordance with Clause 8.3.
8.7 Ownership (Title): Ownership of the Goods transfers to you when we have received payment in full.
8.8 We are not responsible for delays outside our control. Please do not book installation work or trades until you have received and checked all items.
8.9 We are not liable for indirect or consequential losses arising from delayed, late, or incorrect deliveries (your statutory rights are not affected).
8.10 We may make part-deliveries or deliveries by instalments where appropriate.
8.11 Checks on arrival: Please inspect the packaging and Goods as soon as reasonably practicable after delivery. If there is visible damage, missing parts, or discrepancies, notify us promptly. As a guideline, we ask that you notify us within 5 working days where possible to help us investigate with the Courier; this does not affect your statutory rights.
8.12 Import duties and local taxes may apply to international orders and are not included in the Price unless stated. Please check with your local customs office before ordering.

9. Your Right to Cancel (Change of Mind) – Distance Sales

9.1 If you are a consumer buying online (or otherwise at a distance), you have the right to cancel the Contract within 14 days without giving any reason (the “cooling-off period”), subject to the exceptions in Clause 10.
9.2 The cancellation period ends 14 days after the day you (or someone you nominate) receives the Goods.
9.3 To cancel, you must inform us by a clear statement (for example, by email). You may use the model cancellation form in Clause 17, but you do not have to.
9.4 If you cancel within the cooling-off period, we will refund:

  • the Price you paid for the Goods; and

  • the cost of standard outbound delivery (if you paid for delivery).
    If you chose a delivery upgrade (e.g., express), we refund only the standard delivery cost.

9.5 We will make the refund without undue delay and no later than 14 days after:

  • we receive the Goods back; or

  • you provide evidence you have sent them back,
    whichever is earlier.

9.6 You are responsible for the cost of returning the Goods (unless Clause 12 applies).

9.7 You must return the Goods within 14 days of telling us you have cancelled.
9.8 You may inspect and handle the Goods to the extent you would in a shop. If you handle the Goods beyond what is necessary to establish their nature, characteristics, and functioning, we may reduce your refund to reflect any diminished value.
9.9 Returned Goods should be in a condition suitable for resale and, where reasonably possible, returned with original packaging and all included parts/accessories.

10. Cancellation Exclusions – Made-to-Order / Bespoke Goods

10.1 The cooling-off cancellation right in Clause 9 does not apply to Goods that are Made-to-Order / Bespoke Goods (made to your specification or clearly personalised).
10.2 This does not affect your statutory rights in relation to faulty Goods or Goods not as described (see Clause 12).

11. Refunds Outside the Cooling-Off Period

11.1 Any refunds outside the cooling-off period are at our discretion unless required by your statutory rights.

12. Faulty Goods, Quality Issues, or Goods Not as Described

12.1 Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms.
12.2 If Goods are faulty, not of satisfactory quality, or do not match their description, you may be entitled to a repair, replacement, or refund depending on the circumstances and timing.
12.3 If you believe Goods are faulty or not as described, contact us promptly with details and (where possible) photographs. We may ask you to return the Goods for inspection.
12.4 Where a return is required due to a fault or misdescription and your claim is valid, you will not be required to pay return postage.

13. Our Liability

13.1 We are responsible for foreseeable loss or damage caused by our breach of these Terms or our negligence.
13.2 We supply Goods for domestic and private use only. We do not warrant the Goods are fit for commercial/business/industrial use (including resale). We will not be liable for loss of profit, loss of business, business interruption, or loss of business opportunity.
13.3 We make no warranty that Goods comply with the WRAS conformance mark. If you intend to use the Goods in the UK, it is your responsibility to ensure compliance if required.
13.4 We make no warranty that Goods comply with technical standards and/or regulations outside the UK. If you intend to use the Goods outside the UK, you must ensure compliance with local regulations.
13.5 Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.
13.6 Nothing in these Terms excludes or limits your legal rights as a consumer.

14. Events Outside Our Control (Force Majeure)

14.1 We will not be liable for failure or delay in performing obligations where caused by events beyond our reasonable control, including (without limitation) power failure, internet service provider failure, industrial action, civil unrest, fire, explosion, flood, storms, earthquakes, acts of terrorism, acts of war, epidemic, or other natural disasters.
14.2 If such an event is likely to affect our performance:

  • we will inform you as soon as reasonably possible;

  • our obligations will be suspended and time limits extended accordingly;

  • we will inform you when the event ends and provide updated delivery information where relevant.

14.3 If the event continues for more than 30 Calendar Days, we may cancel the Contract and refund any amounts due as soon as reasonably possible.
14.4 If delivery is delayed by more than 30 Calendar Days due to such an event and you wish to cancel, you may do so and any refund due will be paid as soon as reasonably possible.

15. Communication and Contact Details

For general questions, orders, payments and delivery:
Telephone: +44 (0)808 196 4800
Email: hello@bespoketaps.com

If you need to contact us about specific issues, use the relevant address below:

For Goods delivered in the UK:
Francone Bespoke Taps, The Old Vicarage, The Street, South Stoke, RG8 0JS, Reading, United Kingdom

For Goods delivered in the EU and rest of the world:
Francone Bespoke Taps, MBE Corso Roma 123/B, 28021 Borgomanero (NO), Italy

16. Other Important Terms

16.1 We may transfer our rights and obligations under these Terms to another organisation (for example, if we sell our business). If we do, we will inform you in writing and your rights will not be affected.
16.2 You may not transfer your rights or obligations under these Terms without our written permission.
16.3 The Contract is between you and us. No third party has any rights to enforce any part of it.
16.4 If any provision is unlawful, invalid or unenforceable, it will be treated as severed and the remaining provisions will remain enforceable.
16.5 If we delay or do not enforce any right, we do not waive that right. A waiver of one breach does not waive later breaches.

17. Governing Law and Jurisdiction

17.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) will be governed by the law of England and Wales.
17.2 The courts of England and Wales will have exclusive jurisdiction, except that negotiation and mediation may be used if both parties agree.

18. Model Cancellation Form (Optional)

To: Francone Ltd, Email: hello@bespoketaps.com

I/we hereby give notice that I/we cancel my/our contract of sale of the following goods:
Order number (if known):
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature (if sent on paper):
Date: 

Last updated: 26th January 2026