Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on +44(0)8081964800.


  1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Francone Ltd a company registered in England and Wales under number 07784873 whose registered office is at The White House, Mill Road, Goring, Reading, RG8 9DD and whose trading address is 24-26 East Street, East Vie Place, Reading, RG1 4AW with email address; telephone number 08081964800; (Francone Ltd or us or we).
  2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.


  1. Customer means an individual placing an order for our products either on our website or via email;
  1. Contract means the legally-binding agreement between you and us for the supply of the Goods;
  2. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
  3. Order means the Customer’s order for the Goods from Francone Limited as submitted following the step by step process set out on the Website;
  4. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
  5. Website means our website on which the Goods are advertised.


  1. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be discrepancies in the size and colour of the Goods supplied due to them being hand and not machine crafted.
  1. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  2. All Goods which appear on the Website are subject to availability.
  3. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal information

  1. We retain and use all information strictly under the Privacy Policy. We are committed to ensuring that your privacy is protected. Any information you provide us through this website will only be used in accordance with this privacy statement. We will never share your details with anyone else.
  1. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this. We will collect your name and contact information when you register with this site. We use this information to contact you. If you signed up for our newsletters or special offers & promotions you will receive information from us by email from time to time. You can opt out at any time by unsubscribing at the bottom of these emails but remember, if you do opt out of receiving this information you could miss out on offers and news. Please also let us know if your details change so that we can continue to stay in touch.

Basis of Sale

  1. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
  1. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  2. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order, you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e. the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract.
  3. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and Francone Ltd in writing.
  4. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, e.g. by giving you rights as a business.

Order Acceptance and Price

  1. The total cost of your order will be the price of the Goods plus any applicable delivery charge which will be stipulated at the time when you place your order. All prices stipulated are inclusive of VAT.
  1. All orders are accepted when the Goods are despatched and not before. Any email or other acknowledgement of your order is merely to report that your request has been received and does not constitute acceptance of your order. The fact that you may have made payment does not constitute acceptance of your order.
  2. We may decline to accept an order from you for any reason. As examples only, we may decline to accept an order from you if the Goods are not available from stock or if there has been a pricing error by us on the website. A contract only comes into existence between us and you when the Goods are despatched.
  3. We reserve the right to make adjustments to the price payable in the event of any increase in supplier’s prices, any increase in VAT or other taxes/duties and/or if due to an error or omission the price published on our website for the Goods is incorrect (irrespective of whether your order has been acknowledged by email or you have made payment).  In the event that any adjustment to the price is made by us, we will give you the opportunity to cancel the order and will return any money already paid by you if you opt to cancel because of an adjustment made by us to the price.


  1. You are responsible for ensuring that all Goods are paid for in full. Payment may be made on our website by debit card or credit card. If you wish to pay by any other means, please contact us by telephone.
  1. Goods will not be despatched to you until you have made payment in full to include payment for the price of the Goods plus any charges for VAT, carriage and insurance.


UK Orders: Free Delivery

International Orders (Europe).  Please note that a fixed delivery fee of £50 plus VAT will be charged for all European orders.

International Orders (Outside EU). Please get in touch with us for our best quotation.

  1. No liability whatsoever is accepted by us in respect of late deliveries. Please do not commence any installation work, book plumbers or other tradespersons until the Goods have been received and thoroughly checked for damage or discrepancies.
  1. You must within 3 days of delivery inspect the Goods and advise us of any damage for our investigation. Similarly, if there any items missing, you must confirm quantities of Goods supplied within 3 days of delivery. Subsequent claims for shortages or damage will not be accepted.
  2. As items are handcrafted, occasionally there may be an additional delay in delivering your goods. We do not accept order cancellations in these circumstances. We shall be entitled to make partial deliveries or deliveries by instalments. Each instalment shall be a separate agreement to which all the provisions of these conditions shall apply.
  3. For International Orders, you may need to pay import duties or other taxes, as we will not pay them. We advise contacting your local customs office before placing an order for a customs estimate so you are not surprised by these charges when your parcel arrives.
  4. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
  5. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
  6. The Goods will become your responsibility from the completion of delivery. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

  1. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.


  1. We understand that your order may be different than expected after only seeing a photo or a sample, and we will do all that we can to ensure you are happy with you order.
  1. – For Standard Products, you can cancel this contract within 14 days without giving any reason for all. 
  2. – For Bespoke Products, we are unable to offer any exchanges or refunds.
  3. On any non-bespoke or made to order handmade products, within 14 days from receipt of delivery you can send back the Goods to one of the following addresses without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of your order. You agree that you will have to bear the cost of returning the Goods. 

    - UK address Francesco BespokeTaps at The Old Vicarage, the Street. South Stoke RG8 0JS Reading

    - EU address Paolo BespokeTaps at MBE Corso Roma 123/B 28021 Borgomanero (No) Italy 


  4. The cancellation period will expire after 14 days after receipt of delivery of the Standard Products. All Made To Order items are non refundable or exchangeable. This is due to the costs incurred in the preparation of the products that begins once the order has been placed.

  5. This is a distance contract which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
  6. Goods that are made to your specifications or are clearly personalized – Bespoke Products;
  7. Goods which have been damaged through your actions, negligence or abuse;
  8. Goods which are improperly maintained and/or cleaned incorrectly;
  9. Naturally occurring changes in goods due to aging
  10. Goods installed or that show signs of attempted installation, whether or not in original packaging.
  11. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision by email. You can use the cancellation form in T&C, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.
  12. You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer’s decision to cancel the Contract on our website If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation (e.g. by email) without delay.
  13. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  14. Except as set out, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any Goods supplied. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  15. For the purposes of these Cancellation Rights, these words have the following meanings:
    1. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
    2. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.


  1. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
  1. Upon delivery, the Goods will:
    1. be of satisfactory quality;
    2. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
  2. It is not a failure to conform if the failure has its origin in your materials.

Successors and our sub-contractors

  1. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. Francone Ltd will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Circumstances beyond the control of either party

  1. In the event of any failure by a party because of something beyond its reasonable control:
    1. the party will advise the other party as soon as reasonably practicable; and
    2. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel, below.

Excluding liability

  1. Francone Ltd does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of Francone Ltd.’s other legal obligations. Subject to this, Francone Ltd is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (e.g. loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because Francone Ltd believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

Governing law, jurisdiction and complaints

  1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
  1. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
  2. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.


  1. To register on our website you must be over 18 years of age and you must you ensure that the details provided by you on registration or at any time thereafter are correct and complete. You must inform us of any changes to the information you have provided when registering by updating your details in order to facilitate effective communication with you. You warrant that the personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to the personal information by email or telephone. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
  1. Password and Security and Confidentiality. When you register to use our website you will be asked to create a password which in order to prevent fraud you must keep confidential and not disclose or share. If you know or suspect someone else knows your password you must notify us immediately by email. If we have reason to believe that there is likely to be a breach of security or misuse of the website, we may require you to change the password or suspend your account.
  2. We will treat all your personal information as confidential. We will keep it securely and will fully comply with all applicable UK data protection and consumer legislation from time to time and place.
  3. Intellectual Property. The content of our website is protected by copyright, trademarks, database rights and other intellectual property rights. You may retrieve and display the content of the Website on a screen, store such content in electronic form on disk but not on a server or network storage device, or print one copy for your own personal use provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, or use for commercial purposes any of the materials or content of the Website without prior written permission from the Company.
  4. Restrictions and Indemnity. You may not use our website for any of the following purposes: Disseminating any unlawful, harassing, libellous, abusive, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any legal duty, or Transmitting materials which encourage conduct which constitutes a criminal offence or otherwise breaches any applicable legal duty or Interfering with any other person’s use or enjoyment of the Website, or Making, transmitting all storing electronic copies of materials protected by copyright or any other applicable intellectual property rights without our written permission, or Making commercial or non-domestic use of the Goods or Services supplied. You agree fully to indemnify, defend and hold us harmless immediately on demand from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of this website or use by any other person accessing the website using your account and/or your personal information.
  5. Suspension or Cancellation of Registration. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions. You may cancel your registration at any time in writing but if you do so you must stop using this Website. Suspension and/or cancellation will not interfere with any statutory rights either way.

Use of our Website

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  1. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  2. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


Product Disclaimer

Please note that our products are meticulously handmade by master artisans one piece at a time. Due to this process, there may be a slight variation from one item to the next. Such variations are inherent in the manufacturing of handmade products, so you may expect minor distinctions that will make your purchase special and truly one of a kind.

Design Disclaimer

We have made every reasonable effort to ensure that the Goods conform to illustrations, photographs   and   descriptions   provided   in our   sales   and marketing literature, within correspondence and on our website.    We cannot, however, guarantee that all illustrations and/or photographs will be precisely accurate due to discrepancies that may arise during the manufacturing process.

You understand that in placing an order for goods, there may be discrepancies that arise during the manufacturing process and handmade items may not conform exactly to illustrations or photographs.  If amendments are required after goods are received, we reserve the right to charge for these changes. 

Cancellation of Order

In supplying these goods, you agree that we will supply products in line with your specifications. We reserve the right to charge you additional fees for changes requested after the order has been confirmed.  Further to this, should you wish to cancel this contract, we are unable to offer any exchanges or refunds.   

Model cancellation Form

Francone Ltd
The White House
Mill Road, Goring

Email address:
Telephone number: 08081964800

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] [for the supply of the following service [*], Ordered on [*]/received on [*]______________________(date received)

Name of consumer(s):

Address of consumer(s):


Signature of consumer(s) (only if this form is notified on paper)