BTR19 5 bars Dual fuel traditional heated towel rail
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Delivery & Returns
UK Orders: Free Delivery in UK - Exceptions apply to items being delivered to non-UK mainland locations.
International Orders (Europe, USA & Canada)*. Free Delivery
International Orders*. Flat rate £190
*Additional shipping rate will apply to orders above £3,000.
For our non-bespoke products, delivery time is currently as per below.
Products in Unlacquered Brass are usually available from stock and have a lead time of about 3-4 weeks from the date of order. If not in stock, lead time for this finish is 4-6 weeks. This finish is our most popular and tend to be restocked on an on-going basis.
Products in any other finishes are typically made to order with a longer lead time of 8 to 10 weeks depending on the manufacturing process.
For our bespoke or made to order products, delivery time is currently between 8-10 weeks.
For urgent requests, please contact us to check our stock availability before completing the order.
- No liability whatsoever is accepted by us in respect of late deliveries. Please do not commence any installation work, book plumbers or other tradespersons until the Goods have been received and thoroughly checked for damage or discrepancies.
- As items are handcrafted, occasionally there may be an additional delay in delivering your goods. We do not accept order cancellations in these circumstances. We shall be entitled to make partial deliveries or deliveries by instalments. Each instalment shall be a separate agreement to which all the provisions of these conditions shall apply.
- For International Orders, you may need to pay import duties or other taxes, as we will not pay them. We advise contacting your local customs office before placing an order for a customs estimate so you are not surprised by these charges when your parcel arrives.
– For Standard Products, you can cancel this contract within 14 days without giving any reason for all.
– For Bespoke Products, we are unable to offer any exchanges or refunds.
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A dual fuel five-bar heated towel rail.
The BTR19 is our standard five-bar heated towel rail design with duel fuel in mind, so it can be plumbed into a central heating system but also has the freedom an electric heating element. Please see specific measurements above. This model is built for a standard connection union 1/2 M with eccentric, 700 BTU in plumbed-in mode and 340 watts in electric. Standard connection union 1/2 M with eccentric. 220V max 500watt
Please follow these instructions to look after your products and preserve the warranty.
- We recommend that your products are immediately washed of any residue left by liquid soap, shampoo, shower gel or toothpaste after use.
- Be sure you dry the brass completely once you are finished cleaning, to prevent water spots and further damage.
- Do not use harsh cleaning agents containing caustics, abrasive, citrus acidic, bleach, vinegar, or alcohol ingredients.
- Do not use abrasive cloths, scouring pads etc. or the surface will become damaged.
- Do not locate the tapware and fittings in environments exposed to elements such salt spray and chlorine that can cause damage to decorative finishes.
- We recommend regular cleaning of aerators and shower heads a couple of times per year, to prevent the formation of limestone.
- Please ask your plumber to take care when handling the products.
For further details, please visit
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"Delicious unlacquered brass bath filler. The brass is shiny and bright at the moment but will very soon darken and deepen with age. This was one of our biggest investments, but I think really makes the room. Turning it on every evening is a lovely little ritual."
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