Shipping cost

Please select this service for a replacement part needed that is going to be charged only with shipping costs. Free UK Delivery & Returns

We use standard 'British Standard Pipe' thread sizes used throughout the sanitary industry. 1/2" for shower hose, valves that screw into sink or basin taps and UK connectors. 3/4" for bath tap rigid tails, valves that fit into bath taps. 1.25" for basin wastes. 1.5" for bath & sink wastes.

UK Orders: Free Delivery
International Orders (Europe & USA)*.  Free Delivery
International Orders (Outside Europe & USA)*. Flat rate £190 

*Additional shipping rate will apply to orders above £3,000. 

For our non-bespoke, delivery time is between 3 days to 4 weeks depending on the finish selected and size of order. Products in our most popular finish Unlacquered Brass are dispatched quicker compare to other finishes. Get in touch for your lead time. 

• For our bespoke or made to order products, delivery time is between 2 to 6 weeks. 
• No liability whatsoever is accepted by us in respect of late deliveries. Please do not commence any installation work, book plumbers or other tradespersons until the Goods have been received and thoroughly checked for damage or discrepancies.
• As items are handcrafted, occasionally there may be an additional delay in delivering your goods. We do not accept order cancellations in these circumstances. We shall be entitled to make partial deliveries or deliveries by instalments. Each instalment shall be a separate agreement to which all the provisions of these conditions shall apply.
• For International Orders, you may need to pay import duties or other taxes, as we will not pay them. We advise contacting your local customs office before placing an order for a customs estimate so you are not surprised by these charges when your parcel arrives. 

Returns

– For Standard Products, you can cancel this contract within 14 days without giving any reason for all.

– For Bespoke Products, we are unable to offer any exchanges or refunds.

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Please follow these instructions to look after your products and preserve the warranty.

• We recommend that your products are immediately washed of any residue left by liquid soap, shampoo, shower gel or toothpaste after use.
• Be sure you dry the brass completely once you are finished cleaning, to prevent water spots and further damage.
• Do not use harsh cleaning agents containing caustics, abrasive, citrus acidic, bleach, vinegar, or alcohol ingredients.
• Do not use abrasive cloths, scouring pads etc. or the surface will become damaged.
• Do not locate the tapware and fittings in environments exposed to elements such salt spray and chlorine that can cause damage to decorative finishes.
• We recommend regular cleaning of aerators and shower heads a couple of times per year, to prevent the formation of limestone.
• Please ask your plumber to take care when handling the products.

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